Customer Success Story · RESIDENTIAL
How Kim From Cannon Valley Cut Her Power Bill from $1,100 to Just $68.
Kim and her husband had trusted GET for more than 15 years when they upgraded their solar and added battery storage and blackout protection. But when things didn’t go to plan, the GET Savings Guarantee was put to the test. GET owned it, fixed it, refunded it… and Kim’s next power bill was just $68.
KIM DODDS
Solar
10.56kW of panels
Battery
22.4 kWh
Bill before
$1,100 / Quarter
Bill after
$68
Meet Kim
OCEAN-OBSESSED WHITSUNDAYS OUTRIGGER
Whitsundays Resident Kim Dodds thought retirement might mean slowing down a little… but somehow she ended up with what feels suspiciously like another full-time job as President of Outrigger Whitsunday.
When she’s not organising, coaching, wrangling paddlers or doing all the behind-the-scenes things that keep a club moving, you’ll usually find Kim exactly where she loves to be, in or on the water.
Kim and her husband built their Cannon Valley home around 18 years ago with self-sufficiency in mind installing water tanks, embracing solar early and becoming long-term Green Energy Technologies customers. Their home also comes with some serious energy demands, including a 20-metre lap pool running throughout the day.
The Problem
RISING POWER BILLS AND NO BLACKOUT PLAN B.
Even with solar already on the roof, Kim’s electricity bills had been steadily creeping up, eventually reaching around $1,100 per quarter. Heading into retirement, Kim and her husband wanted to get that expense under control. But the power bill was only half the problem.
Living in the Whitsundays means cyclones, storms and power outages are part of life. Without battery backup, Kim’s home was still dependent on the grid, and when the power went out, they had to carefully manage what they could run. With a 20-metre lap pool drawing plenty of power, that sometimes meant running the pool and switching everything else off.
Kim wanted more than lower bills. She wanted greater energy independence, predictable costs heading into retirement, and the confidence that her home could keep running when the grid couldn’t.
The Solution
A BEAUTIFUL BIG BATTERY & NO MORE BLACKOUTS
GET designed the upgrade around the way Kim and her husband actually use power, adding another 10.5kW of solar and a 22.4kWh battery to give them greater energy independence and full blackout protection.
With a 20-metre lap pool, air conditioning and cyclone season to contend with, they needed enough capacity to keep the home running when the grid went down.
The install itself was smooth and straightforward. Kim says the team arrived on time, worked efficiently, explained everything clearly and left the place clean and tidy when they were done.
The Outcome
WE STUFFED UP AND KIM WAS REFUNDED!
A few weeks after the install, Kim left for a 2 month holiday. And sadly, came home to an unexpected overdue electricity bill of around $500–$600 followed soon after by another similar bill. She called GET straight away because it was not what she had been expecting.
GET immediately went out and reviewed the system, found that part of the installation hadn’t been connected correctly, and owned it. The problem was fixed, Kim’s unexpected bills were refunded immediately as per our GET Savings Guarantee.
Kim admits she’d always been sceptical about guarantees like this and was very impressed that GET didn't ignore her, they owned it, fixed the problem and refunded her all in a very short timeframe.
And once everything was corrected? Her next power bill was just $68. From around $1,100 a quarter to $68, plus full blackout protection and far greater control over her energy costs heading into retirement.
"I’ve always been sceptical about those guarantees… But GET owned it. Someone came out straight away, they didn’t ignore us, they fixed the problem and we got the refund."
KIM DODDS - CANNON VALLEY
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